O9bt Privacy Policy – How We Keep Your Information Safe

1. Introduction

Welcome to o9bt's Privacy Policy. This document explains what data o9bt collects, why we collect it, and how we keep it secure. We always want you to know exactly where your information goes.

By using o9bt's website and services, you are considered to have accepted this Privacy Policy. We recommend reading it in full at least once.

This policy is published in Bengali. In the event of any discrepancy between the Bengali version and any other language version, the Bengali version shall prevail.

2. What Information We Collect

O9bt only collects data that is necessary to provide our services. Requesting unnecessary or excessive information is against our policy.

Personal Identification Information

Financial Information

Operational Information

3. How We Collect Your Data

O9bt collects information through several methods, and we are committed to ensuring you are aware of each one.

• At the time of registration: Information you provide directly when completing the account registration form.
• During KYC verification: Documents submitted for identity verification.
• On transactions: Automatically during deposits and withdrawals.
• During Gameplay: Logs of betting and gaming activity.
• Cookies & Tracking: User behaviour tracked via browser cookies.
• In support communications: Information submitted via live chat or email.
• For promotional activities: For participation in tournaments or bonus-related activities.

In some cases, we may receive information from third-party verification services, particularly during the KYC process. In such instances, only the data necessary to confirm your identity is obtained.

4. Use of Collected Information

O9bt uses your data solely for defined purposes. No information is ever used beyond its intended scope.

Service Delivery & Operations

• Keeping accounts active and verifying logins.
• Processing deposits and withdrawals.
• Applying bonuses and promotions correctly.
• Storing game and betting records.

Security & Legal Compliance

• Conducting KYC verification in compliance with Anti-Money Laundering laws.
• Detecting and preventing fraudulent activity.
• Providing required information to the licensing authority.

Service Improvement & Communication

• Analytics used to improve games and platform performance.
• Sending relevant promotions and offers (with your consent).
• Sending important messages related to your account or our services.
• Resolving issues through the support team.

5. Data Sharing Policy

O9bt's core principle is that your data will never be sold or transferred to third parties without your consent. However, there are limited circumstances in which sharing information may be necessary.

When Your Data May Be Shared

• Payment Providers: bKash, Nagad, Rocket – only the data necessary to complete transactions.
• Game Providers: Session data required to run games from providers such as Pragmatic Play and Evolution.
• KYC Partner: Approved third-party providers are used for identity verification.
• Legal Obligation: Upon court order or at the request of a government regulatory authority.
• Anti-Money Laundering: When required by relevant international regulatory bodies.

Any third parties with whom data is shared are bound by strict confidentiality agreements and may only use the data for the specified purpose.

6. Security Measures

O9bt has implemented both technical and administrative measures to protect your data. Security is not an optional feature for us — it is a core part of our infrastructure.

Technical Security

• 256-bit SSL/TLS encryption is active across the entire site.
• Passwords are stored using bcrypt hashing and cannot be read in plain text.
• Two-factor verification is required for suspicious login attempts.
• Regular security audits and penetration testing.
• Database encryption and regular backups.
• DDoS protection and firewall layers.

Administrative Security

• Only authorised staff members have access to your data.
• All staff are bound by confidentiality agreements.
• Data access logs are maintained and reviewed on a regular basis.

7. Cookie Policy

O9bt uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality.

Cookie Type

• Essential Cookies: Required for login sessions and core site functionality. Disabling these cookies will prevent the site from working properly.
• Performance Cookies: To understand which parts of the site are most used and to help generate usage statistics.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: Analysing user behaviour to improve the site.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

8. Data Retention Period

O9bt does not retain your data longer than necessary. Each category of data has its own defined retention period.

• Account Information: For the duration the account remains active and for the legally required period following closure.
• KYC Documents: Retention is mandatory for up to 5 years under Anti-Money Laundering laws.
• Transaction Records: At least 5 years in accordance with financial regulations.
• Gaming History: Up to 2 years after account closure.
• Support Conversations: Up to 1 year after the issue is resolved.
• Log Files: 90 days for security purposes.

Once the designated retention period ends, data is securely deleted or anonymised in a way that makes identification no longer possible.

9. Your Data Rights

You have a number of rights regarding your personal data at o9bt. To exercise any of these rights, please contact our support team.

10. Policy Changes & Contact

O9bt may update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, you will be notified via your registered email or account inbox. Even so, it is good practice to check this page regularly.

For any questions, complaints, or feedback regarding this policy, please contact us:

• Email: support@o9bt.app
• Live Chat: Via the button at the bottom right of the site
• Duration: 7 days a week, 24 hours a day